Category: Oakland

Drayage Community,

Starting tomorrow, 08/25, we will begin opening the ingate queue at 06:45 instead of 06:10. Ingate processing of trucks will commence at 07:00 as per usual. Please adjust your arrival times accordingly and be mindful of queuing on state and local roads.

Thanks,

TraPac Management

STEAMSHIP LINE INFORMATION

CHASSIS OFFSITE EXAM AND OTHER CONTACT INFORMATION 

FIRMS & PORT CODE 

Read more…

Drayage Community,

Please note that shipments containing UN3166 and UN3171 qualify for the following exemption in 49CFR, and therefore placarding is not required.

Placarding while “on the road” (49CFR) does not apply to freight containers that are in conformance with IMDG regulations:

Please do not arrive at TraPac with a Class 9 placard for UN3166 or 3177.

Thanks,

TraPac Management

Drayage Community,

Please note that if your Import container is showing a ‘Terminal’ hold, similar to the image below, this Import is not accessible to be delivered to an over-the-road truck. This is also referred to as ‘Import Not Accessible’ or ‘Closed Area’. The majority of the time, this means your container is not in an area that has the proper equipment to deliver your container to a trucker.

At the current time, there is an influx of import containers in these closed areas of the yard. TraPac is dedicated to deploying necessary resources to make these containers accessible as quickly as possible, however, we do not have a schedule on when a specific import will be shifted. Again, we do not have a time frame on when these will be shifted, and we attempt to prioritize the oldest first. Please continue to monitor our website for changes and removal of the terminal hold, as this will indicate the container has been shifted. We apologize for the inconvenience and appreciate your patience.

Once shifted, free-time recommendations will be sent to your Ocean Carrier as they retain ultimate responsibility for collecting demurrage. This process generally takes a few hours the morning after the container was shifted, so please be patient prior to reaching out to Customer Service. If you see this hold has been removed, please wait several hours before contacting us. You can still book an appointment without an LFD update in eModal.

Please contact us if you have any questions, and appreciate your patience.

Thanks, TraPac Management

Drayage Community,

When creating appointments in eModal and you receive an “appointment successfully created” email immediately followed by an “appointment cancelation” email from eMdoal, this means your appointment was “Rejected”. When this occurs, please had to eModal’s “Pregate Moves” screen, search your container or booking, and click the RED exclamation mark from the far left column. This will open the messages box, and help identify the issue. To help both our customers and Customer Service with resolution time, please present this error to the Customer Service team when inquiring as to why the appointment was rejected.

1. Received a similar “PRE GATE CANCELED” email from eModal
   1. 
2. Head to eModal’s “PREGATE MOVES” > In the search bar, type in either the ticket number, container number, or booking number, to locate the appointment > then click the magnifying glass to execute the search
   1. 
3. Once located, click the RED exclamation point next to the ticket number column and this will open the messages box.
   1. NOTE: A red exclamation means error and will prevent pickup/dropoff; an ORANGE exclamation means WARNING, and you should review the message as this could potentially prevent pickup/dropoff; a BLUE exclamation means INFORMATION, and will not cause an issue at the gate, but should be read
   2. 
4. Here you will find the rejection message. Please include this screenshot or description of the error in your correspondence with Customer Service to help expedite resolution. 

Common Rejection Reasons: 

• “Transaction type RM not allowed for the Line *** for this Equipment Type”
  • RM means “RECEIVE EMPTY”, this error means TraPac is not receiving empties for the specified line operator in the appointment.
  • Please check our Empty Returns page for accepted empty returns. If TraPac is not receiving empties, please contact the shipping line for an alternate location
• “Trucking Company **** is not assigned to pickup ABCD1234567”
  • This means TraPac has an assigned SCAC to pick up this import unit that differed from that SCAC attempting to book. Please contact Customer Service
• “Trucking Company **** is BANNED by line ***”
  • This means your SCAC is banned by the line. Please check UIIA and the line
• “Duplicate appointment for container ABCD1234567 and transaction type DI at the gate”
  • TraPac has another created appointment on file. Please contact Customer Service
• “Duplicate of transaction ******”
  • TraPac has an open gate transaction for this container. Please contact Customer Service
• “Booking ******* quantity exceeded for equipment type”
  • The booking quantity matches the number of appointments booked in eModal/TraPac TOS, and therefore this appointment would exceed the number of allowed export/empty returns/drops.
• “Exports cannot be received before XX-XXX-XXX for vessel visit XXX123W”
  • You are attempting to book an appointment before the ERD. Please check TraPac.com for the latest vessel schedule including ERDs and Cutoffs
• “Exports cannot be received after XX-XXX-XXX for vessel visit XXX123W”
  • You are attempting to book an appointment after the vessel cutoff. Please check TraPac.com for the latest vessel schedule including ERDs and Cutoffs

Please let us know if you have any questions.

Thanks, TraPac

Carriers,

Please  mark the chassis as “OWN” when securing appointment if the chassis will need to be reused or taken back out.

If the chassis is not marked as own, chassis will have to be dropped and not allowed to be reused nor outgated.

Therefore, to avoid running into issues, please ensure that the appointments are correctly booked using the above method.

Thank you for your cooperation.

TraPac Mgmt

Drayage community,

Effective 06/10, drivers will no longer receive outgate tickets for drop-off/receive transactions. For example, if a driver is doing a single drop export transaction, no ticket will print at the outgate. Upon successful outgate processing, the gate arm will raise and the driver may depart. For dual transactions, the driver will receive a ticket for the pick-up/deliver transaction only.

Thanks,

TraPac Management