Category: Los Angeles

Long Haul Drive? We‘re Here to Help

TraPac understands the challenges of long-haul trips and is committed to supporting our trucking partners every step of the way. If you’re facing a delay near vessel cutoff, our team is here to help coordinate solutions and keep your cargo moving.  Follow the steps listed in the graphic below to request assistance. The sooner we’re informed, the better we can support you.

TraPac 3rd Shift Gate 0300-0659 1/31/2025

Due to issues with the RPM out gate, the terminal is unable to service drivers during this morning’s third shift gate.

1)Drivers who have an appointment may opt to cancel and rebook.

2) Drivers can enter the terminal and wait to out gate at 0700.

3) Drivers can load the containers to wheels and leave their containers on chassis at the terminal. They can return later today to recover the containers.

 

We apologize for this disruption in service. Please reach out to the customer service team via the TraPac Customer Portal for additional information.

-TraPac LLC

TraPac Holdings, LLC Announces Appointment of Cameron Thorpe as President and CEO

The Board of Directors of TraPac Holdings, LLC, the parent company of TraPac, LLC, which operates leading container terminals in the U.S. ports of Los Angeles and Oakland, is pleased to announce the appointment of Cameron Thorpe as President and Chief Executive Officer, effective September 9, 2024.

Cameron Thorpe brings over three decades of experience in the international container shipping and terminal industries. Prior to joining TraPac, Mr. Thorpe served as Chief Executive Officer of PSA Belgium, where under his leadership, a program expanding the Antwerp terminal’s capacity by more than 700,000 TEU annually was commenced whilst simultaneously reducing total emissions by more than 50%, significantly bolstering sustainability, operational capabilities, and market position.

In his new role at TraPac, Mr. Thorpe will be responsible for overseeing the company’s overall performance, with a strong emphasis on safety, environmental stewardship, customer satisfaction, operational excellence, and governance. He will also focus on maximizing returns for investors, ensuring that TraPac continues to deliver exceptional value to its stakeholders.

“Cameron Thorpe is a visionary leader with a deep understanding of the maritime and container terminal industry,” said Richard Nicholson, Chair of TraPac Holdings, LLC’s Board of Directors. “His diverse experience and strategic insight will be invaluable as we continue to enhance our world-class facilities and drive sustainable growth for our customers and shareholders.”

Mr. Thorpe’s distinguished career includes serving as CEO of DCT Gdansk, the largest container terminal in the Baltic Region. He also held senior leadership positions at DP World for thirteen years, including global business development and terminal CEO roles in Romania, Australia, Thailand, Korea, and the UK, managing facilities exceeding 4 million TEU and overseeing $1.5 billion in investments.

Prior to his tenure at DP World, Mr. Thorpe spent 16 years with one of the world’s largest container shipping lines, where he gained comprehensive experience in commercial management, senior contract negotiations, country management, and terminal development across the UK, Kenya, Tanzania, and the Netherlands.

Mr. Thorpe’s appointment marks a significant step forward for TraPac as the company continues to lead the industry in innovation and operational excellence.

We look forward to Cameron joining TraPac.

TraPac Customer Service Portal

We are excited to announce that starting August 23rd, TraPac will be transitioning to a new Customer Portal.   As part of this transition, we will no longer be monitoring the following email addresses:
  • IMPLAX@trapac.com
  • EXPLAX@trapac.com
  • IMPOAK@trapac.com
  • EXPOAK@trapac.com

Customers are encouraged to register for the new customer service portal on the TraPac website under “Customer Portal”. Please note your registration code is your SCAC code. If your business does not utilize a SCAC code, please send us an email titled “Registration Request” for assistance. We look forward to better serving the drayage community with our updated customer service platform.

TraPac Management

TraPac Corporate API Announcement

Effective June 1st, 2024, TraPac will introduce a tiered pricing structure for its API service based on the number of API requests. Current customers should have received an email announcement regarding this change. Below are some common questions and answers about our API:

FAQ’s

    1. How do I signup for API access if I am not an existing API customer?
      You may request API access using the ‘Contact Us‘ form on our website, selecting ‘Request API Access’ as the topic.

    2. Why is TraPac charging for use of the API?
      To meet the increasing computing power demands for our API, we need to implement this pricing structure change to ensure ongoing service quality.

    3. Does the fee for usage apply to existing customers who had previously signed an API agreement that is still active?
      Yes, all existing API customers will need to agree to the new API agreement to continue using the service. The new agreement has been provided to existing customers. Please contact apisupport@trapac.com if you have not received it.

    4. How can we manage/view our usage?
      On the 1st of each month, TraPac will generate a billing invoice that includes both the usage count and billing amount. We encourage all API users to track their usage and plan accordingly.

    5. Will we be notified if we are approaching a new tier?
      Currently, it is the user’s responsibility to track their usage. However, we are working on providing an endpoint for real-time usage statistics and will update our API customers when this feature becomes available.

    6. Which payment methods are acceptable?
      We accept major credit cards through PayPal’s payment service on our website. Your credit card information is never stored in TraPac’s system.

    7. Who is my direct contact for questions/concerns with API?
      For any questions, please contact us at apisupport@trapac.com.

    8. What is the new pricing structure for API usage?
      Tier DescriptionNumber of Successful API Request
      (Per Calendar Month)
      Monthly Fee
      Tier 1: Community Level1 to 999Free
      Tier 2: Growth Level1,000 to 49,999$1,000
      Tier 3: Professional Level50,000 to 499,999$3,000
      Tier 4: Enterprise Level500,000 to 1,999,999$5,000
      Tier 5: Custom Level2,000,000 or moreContact Us for Special Quote

LAX – Reminder: eModal Advance Reservation Request Tool

Drayage Community,

As a reminder, at TraPac LAX, the eModal platform allows a trucking company to request an appointment reservation before the container is available; This is known as an “Advance Reservation Request.” Using this feature, you are guaranteed an appointment within your free time. For the Advance PreGate to be successful, you must request an Advance PreGate before the import discharges the vessel. 

This tool can be extremely helpful in assisting you with securing an appointment upon discharge and within your free time and is strongly recommended, as appointments often fill up within 24-48 hours of being released.

Below is a detailed link (with pictures) on how to set up an Advanced Reservation Request.

Advance Reservation Request_quick guide

Please let us know if you have any questions regarding this feature.

Thanks,

TraPac Management