TraPac provides a fully functional API that allows partners to request and access much of the same data that is publicly available on our website. The TraPac Corporate API enables partners to bypass the website, request data directly, and seamlessly integrate it into their internal business applications. Below are some commonly asked questions about our API:

FAQ’s

    1. How do I signup for API access if I am not an existing API customer?
      You may request API access using the ‘Contact Us‘ form on our website, selecting ‘Request API Access’ as the topic. 
    2. Why does TraPac charge for use of the API?
      To meet the increasing computing power demands for our API, we need to implement this pricing structure to ensure ongoing service quality. 
    3. Does the fee for usage apply to existing customers who had previously signed an API agreement that is still active?
      Yes, all existing API customers will need to agree to the new API agreement to continue using the service. The new agreement has been provided to existing customers. Please contact apisupport@trapac.com if you have not received it. 
    4. How can we manage/view our usage?
      On the 1st of each month, TraPac will generate a billing invoice that includes both the usage count and billing amount. We encourage all API users to track their usage and plan accordingly. 
    5. Will we be notified if we are approaching a new tier?
      Currently, it is the user’s responsibility to track their usage. However, we are working on providing an endpoint for real-time usage statistics and will update our API customers when this feature becomes available. 
    6. Which payment methods are acceptable?
      We accept major credit cards through PayPal’s payment service on our website. Your credit card information is never stored in TraPac’s system. 
    7. Who is my direct contact for questions/concerns with API?
      For any questions, please contact us at apisupport@trapac.com. 
    8. What kind of information is available via the API?
      • Container Availability
      • Booking Inquiry
      • Equipment History
      • Vessel Schedule
      • Gate Schedule
      • Empty Return
      • Yard Status
    9. What is the pricing structure for API usage?
      • Tier 1 - Community Level (< 1,000 requests): $0.00 / month
      • Tier 2 - Starter Level (1,000 to 49,999 requests): $1,000 / month
      • Tier 3 - Professional Level (50,000 to 499,999 requests): $3,000 / month
      • Tier 4 - Enterprise Level (500,000 to 1,999,999 requests): $5,000 / month
      • Tier 5 - Custom Level (+2M requests): Contact Us