Corporate Newsletter: April 2020

In this newsletter:

Corporate Update: How we are responding to COVID-19

Our crisis team continues to vigilantly monitor the World Health Organization (WHO), the Centers for Disease Control and Prevention (CDC), and local health agencies for the latest developments related to COVID-19. Following the guidance of these government and public health officials, we are reinforcing recommendations on the appropriate health and safety measures within our own management and operations teams.

Performance Updates

Los Angeles Operations

Truck Delivery Unaffected – Truck turnaround times remained less than 40 minutes during the week of March 16 to March 21. Thank you to our Yard Operations teams who continue to ensure that appointments are metered properly and drivers are serviced with no delays.

On Dock Rail Departures – Rail Operations has shown its ability to manage volume fluctuations and rail car shortages with proactive efficiency. Train departures continue to be released on schedule while dwell times remain low.

Oakland Operations

Finding Solutions – Export surges due to void sailings have been at an all-time high. This created new challenges, such as, capacity constraints and reefer plug shortages. Our team met the challenge by adding 300 new reefer plugs and securing temporary terminal acreage to accommodate the unprecedented volumes.

Jacksonville Operations

In Jacksonville, operations continue to work steadily with minimal interruption. Management staff, along with the cooperation of The International Longshoremen’s Association, are working in sync to provide the best service possible for our customers. TraPac Jacksonville has remained a top performer with the best truck turn-times on the East Coast.

News From IT

A Message from Marc Mendez, Vice President, IT

Hello everyone,

As you all know the COVID-19 pandemic has really changed the way IT is able to operate. We are doing our best to support all of our business users, customers, trucking companies, and any other third-parties requiring our assistance.

Please continue to follow the same procedures and contact the support desk. We have onsite support for essential hands-on operations. They have been reminded to follow safe distancing and are instructed to immediately wash their hands before and after servicing a trouble ticket.

Where possible, we have expanded and implemented secure collaboration tools to aid in large-scale remote operations. We want to thank you all for your patience and for working together with the IT team to make this happen.

We hope you can remain as productive as possible during these trying times, and please let us know if there is anything we can do to further assist you.


Marc Mendez

Working From Home

As we’ve continued operations, some of us have new, and creative works spaces from home. And new furry colleagues to help out.

Ryan Lazo, Customer Service, Austin

Andrea Connolly, Marketing, Los Angeles

Bruno Penagos, Engineering, Austin

Lori Szymczak, M&R, JAX

Marc Mendez, IT, Los Angeles

Marie Helms, Administration, JAX

Scott Kao, IT, Orange

Russel Pham, IT, Los Angeles

Karla Herrea, IT, Orange

Alex Miranda, Security Department, Los Angeles

Alex Milley, Safety & Environmental, Los Angeles

Tami Nagasawa, Customer Service, Austin

Bryon Young , IT, JAX

Christy Franks, Customer Service, Austin

Midori Conwill, Customer Service, Austin

Roger Compton, Customer Service, Austin

Misti Reeves, Customer Service, Austin

Ruben Nunez, Customer Service, Austin

Socrates Domingo, Customer Service, Austin