In this newsletter:
- Corporate Update: How we are responding to COVID-19
- Performance Updates
- News from IT
Corporate Update: How we are responding to COVID-19
Our crisis team continues to vigilantly monitor the World Health Organization (WHO), the Centers for Disease Control and Prevention (CDC), and local health agencies for the latest developments related to COVID-19. Following the guidance of these government and public health officials, we are reinforcing recommendations on the appropriate health and safety measures within our own management and operations teams.
Los Angeles Operations
Truck Delivery Unaffected – Truck turnaround times remained less than 40 minutes during the week of March 16 to March 21. Thank you to our Yard Operations teams who continue to ensure that appointments are metered properly and drivers are serviced with no delays.
On Dock Rail Departures – Rail Operations has shown its ability to manage volume fluctuations and rail car shortages with proactive efficiency. Train departures continue to be released on schedule while dwell times remain low.
Finding Solutions – Export surges due to void sailings have been at an all-time high. This created new challenges, such as, capacity constraints and reefer plug shortages. Our team met the challenge by adding 300 new reefer plugs and securing temporary terminal acreage to accommodate the unprecedented volumes.
In Jacksonville, operations continue to work steadily with minimal interruption. Management staff, along with the cooperation of The International Longshoremen’s Association, are working in sync to provide the best service possible for our customers. TraPac Jacksonville has remained a top performer with the best truck turn-times on the East Coast.
News From IT
A Message from Marc Mendez, Vice President, IT
As you all know the COVID-19 pandemic has really changed the way IT is able to operate. We are doing our best to support all of our business users, customers, trucking companies, and any other third-parties requiring our assistance.
Please continue to follow the same procedures and contact the support desk. We have onsite support for essential hands-on operations. They have been reminded to follow safe distancing and are instructed to immediately wash their hands before and after servicing a trouble ticket.
Where possible, we have expanded and implemented secure collaboration tools to aid in large-scale remote operations. We want to thank you all for your patience and for working together with the IT team to make this happen.
We hope you can remain as productive as possible during these trying times, and please let us know if there is anything we can do to further assist you.
Working From Home
As we’ve continued operations, some of us have new, and creative works spaces from home. And new furry colleagues to help out.